FAQs

  • Casa Zorro and the adjoining Apartamentos Hermanas are located in the town of La Cruz de Huanacaxtle, Mexico. They are 1 block from the beach and marina, a 3-minute walk into the quaint town of La Cruz, about 25 minutes north of Puerto Vallarta and 25 minutes south of Sayulita. It’s a perfect launching pad to enjoy the entire Bay of Banderas/Vallarta area.

  • You’ll want to book your flights int airport code “PVR”. Gustavo Díaz Ordaz International Airport (Puerto Vallarta, Jalisco, Mexico). It is about 20-25 minute Uber ride to Casa Zorro.

  • Please see each property page for specific nightly rates (ranging from $100 - $300 USD nightly). Ask us about weekly, monthly, and multi-month discounts!

  • Yes, to confirm your dates, we require a $1,000 USD deposit. This will be returned to you at the end of your stay.

  • We have a very flexible cancelation policy. Reservations canceled more than 60 days before the arrival date will receive a 100% refund of their deposit. 50% of the deposit is refundable when canceled 30-60 days before arrival. All cancellations less than 30 days before the arrival date will not receive a refund unless another rental gets confirmed.

  • Casa Zorro (3-bed) and Casita Zorrito (studio) have direct access to a beautiful shared saltwater pool and lounge area that includes a separate bathroom and outdoor shower. If you’d like exclusive use of the pool, you can rent both Casa Zorro and Casita Zorrito together.

    Apartments Rita & Alyssa do NOT have access to the pool, but do have a shared rooftop deck with ocean views, dining, grill and lounge area.

  • At the beginning of your stay, you’ll find that we’ve provided a week of essentials including bottled drinking water, toilet paper, paper towels, soaps, trash bags, etc.

  • You can arrange for a private car, taxi or also use Uber.

    Uber is legal and safe here as well as very easy and very affordable (you just have to walk 2 minutes across a pedestrian bridge with your luggage, as the rideshare is not able to pick you up on airport grounds).

    Let us know if you’re using Uber and we can provide you with exact pick up instructions.

    Renting a car is also a great way to explore more of the Bay area and each property has secure garage parking available.

  • Yes, we can recommend a local company and help arrange your airport pick-up and/or drop-off. Please let us know approximately 1 week before your arrival.

  • Each property allows for contactless check-in:

    Zorro/Zorrito have smart locks for which you’ll be given a unique code. You’ll be given keys for your unit, although you likely won’t need them during your stay as you can access everything with keycodes.

    Apartamentos Rita/Alyssa have lockboxes by the front door which will contain one of your 2 sets of keys. We’ll send codes and instructions prior to check-in.

  • Check-in begins at 3:00pm. Check-out is at 11:00am.

  • We have an excellent local property manager, Michelle, who is available via text to assist with any emergencies at any point during your stay. She speaks both Spanish and English.

  • Our pool guy visits 3 times a week to test and clean the pool. The gardener visits once per week. This regular maintenance is provided by the owners at no cost to the guests.

  • No elevator.

    Zorro: 3-levels

    Zorrito: Ground level (no stairs other than if you want to enjoy the shared rooftop deck)

    Alyssa: 2nd floor (1 flight of stairs)

    Rita: 3rd floor (2 flights of stairs)

    If you have mobility concerns, we would suggest renting Zorrito or Alyssa.

  • Pets are not allowed unless discussed with us before your stay. We may choose to allow a small dog; please inquire directly.

  • The property is 100% smoke-free. We do not allow smoking in the units or on the grounds.

  • Yes! Check out our full list of recommendations–from dining options to beaches, activities, and more:

    http://www.casazorrolacruz.com/recos

  • Please email Bernadette at: dettefox@gmail.com

    Or, send a text or WhatsApp message to:

    US + 1 (617) 372-3557